Employment

AIS Commercial Parts & Service is an industry leader in the commercial food equipment parts & service industry. Our service technicians and customer service representatives use their technical and customer service skills to troubleshoot, repair, and provide preventive maintenance and OEM replacement parts to restaurants, chain accounts, and large facilities, such as hotels, hospitals, cafeterias and schools. AIS is currently looking for individuals with experience in the following areas:

• Commercial or residential cooking equipment, HVAC or refrigeration repair.
• Facilities Maintenance.
• Training available for individuals with a strong electrical and mechanical background.

Current Positions Available:

Senior Service Technician

4+ years field experience.

Requirements:

• Expert understanding of gas, electricity, refrigeration and steam.
• Expert understanding of commercial cooking and refrigeration equipment.
• Excellent Customer Service skills.
• Must be a team player.
• Ability to diagnose and fix highly technical problems.
• Ability to train and lead apprentice technicians.

Service Technician

2 to 4 years field experience.

Requirements:

• Strong understanding of gas, electricity, refrigeration and steam.
• Strong understanding of commercial cooking equipment.
• Excellent Customer Service skills.
• Must be a team player.
• Ability to diagnose and fix common problems.

Apprentice Service Technician

0 to 2 years field experience.

Requirements:

• Strong electrical and mechanical and aptitude.
• Excellent Customer Service skills.
• Must be a team player.

Responsibilities include:

• Performing basic repair and maintenance on gas, electric, refrigeration and steam foodservice equipment.

Billing Assistant

Responsibilities

Assist Billing Administrator with Invoicing, Review, Scanning, Receptionist Duties, and other clerical duties as assigned.

Requirements

Active Listening, Reading Comprehension, Critical Thinking, Basic Math Skills, Time Management, Judgment and Decision Making, Attention to Detail, Independent Worker. Must be fast paced and proficient with word processing systems, spreadsheets, 10-key calculator, and computerized accounting applications

Accounts Receivable Clerk

AIS Commercial Service & Parts,Inc. – Robinson Township, PA

To receive payments for goods and services and properly record transactions. The duties and responsibilities of this position require not only a knack for numbers, but also attention to detail and well-developed organizational skills. Also, to collect on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail. Looking for fast learner, excellent computer skills and someone that can keep up with fast pace accounting environment.

Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

1. Handle customer inquiries and complaints.
2. Provide information about the products and services.
3. Troubleshoot and resolve product issues and concerns.
4. Document and update customer records based on interactions.
5. Develop and maintain a knowledge base of the evolving products and services.

Qualifications

1. Previous experience in customer service, sales, or other related fields.
2. Ability to build rapport with clients.
3. Ability to prioritize and multitask.
4. Positive and professional demeanor.
5. Excellent written and verbal communication skills.

Service Dispatcher

Responsibilities

1. Schedule and dispatch Field Technicians to appropriate locations according to customer requests, specifications, or needs.
2. Arrange for necessary repairs in order to restore service and schedules.
3. Relay work orders, messages, and information to or from Field Technicians.
4. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
5. Prepare daily work and run schedules.
6. Receive or prepare work orders.